Returns & Refunds Policy

Last Updated: September 26, 2026

At All States Auto Parts, we want customers to have a clear understanding of our return and refund process. This Returns & Refunds Policy explains when automotive parts may be returned, how to request a return, and how refunds are handled.

By purchasing a product from All States Auto Parts, you acknowledge and agree to the terms of this policy.

1. Returns

Return Eligibility

We generally accept eligible returns requested within 30 days from the date of purchase.

To qualify for a return, the product must:

• Be unused and not installed.

• Be in its original condition.

• Be returned in the original packaging where applicable.

• Include all applicable accessories, hardware, documentation, and other items originally supplied.

• Not show signs of installation, modification, misuse, wear, or damage.

A return may be refused if the product has been installed, altered, damaged, disassembled, or otherwise used.

Return Authorization

Before sending a product back, customers must contact All States Auto Parts through the contact information provided on our website and provide the applicable order details.

We may require information such as:

• Order number

• Customer name

• Product or part number

• Reason for the return

• Photos of the product or packaging, when applicable

Customers should not ship a product back without receiving return instructions or authorization when authorization is required.

Returns sent without proper authorization may be delayed or may not be accepted.

2. Return Shipping Costs

Unless the return is the result of an error on our part, the customer is generally responsible for the shipping costs associated with returning the product.

Examples of situations where we may cover return shipping include:

• The wrong item was shipped.

• The item was damaged during shipment.

• The item was confirmed to be defective upon receipt.

• Another fulfillment error occurred on our part.

Return shipping arrangements may vary depending on the circumstances of the return.

3. Inspection of Returned Products

After we receive a returned product, the item may be inspected to determine whether it satisfies the eligibility requirements of this policy.

The condition of the part, packaging, accessories, and other included materials may be considered during the inspection.

If the product does not meet the applicable return requirements, we reserve the right to deny the return or reduce the refund where permitted.

4. Refunds

Once a returned product has been received and approved, an eligible refund will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account depends on your payment provider, financial institution, and processing times outside our control.

We do not guarantee a specific processing time for funds to appear after a refund has been issued.

5. Non-Returnable Products

Certain automotive products may not be eligible for return or refund.

Examples may include:

• Electrical or electronic components that have been installed or used.

• Special-order products.

• Custom or specially configured products.

• Modified or altered products.

• Products damaged through improper installation or misuse.

• Products that are no longer in resalable condition.

• Products returned outside the applicable return period.

Additional product-specific restrictions may apply where disclosed before purchase.

6. Damaged Products

If your order arrives damaged, please contact us as soon as reasonably possible.

To help us investigate the issue, you may be asked to provide:

• Your order number.

• Photographs of the shipping box.

• Photographs of the shipping label.

• Photographs of the damaged product.

• A description of the damage.

• Any other information reasonably required to process the claim.

Please retain the original packaging and shipping materials until the matter has been resolved.

After reviewing the circumstances, we may provide an eligible replacement, refund, or another appropriate resolution.

7. Defective Products

If you believe that a product is defective, contact All States Auto Parts before attempting to modify, repair, disassemble, or install additional components on the product.

We may request photographs, diagnostic information, installation details, vehicle information, or other documentation needed to evaluate the issue.

A product that is determined to have been damaged through improper installation, misuse, modification, accident, or other customer-related circumstances may not qualify for a refund or replacement.

8. Incorrect Item or Fulfillment Error

If you receive an item that is different from the product ordered, please contact us promptly.

Where the error is confirmed to have occurred during fulfillment, we may provide return instructions and, where appropriate, arrange a replacement or refund.

Customers should not install an incorrect part before contacting us.

9. Vehicle Compatibility

Automotive parts can vary depending on the vehicle's year, make, model, engine, trim, VIN, part number, and other specifications.

Customers are responsible for providing accurate vehicle and product information.

If compatibility information is uncertain, customers should contact us before purchasing or installing the product.

A return based solely on compatibility may be subject to the normal return requirements and may be denied if the product has already been installed, modified, or used.

10. Manufacturer Warranties

Certain products may include a manufacturer's warranty.

When a manufacturer's warranty applies, warranty coverage may be governed by the manufacturer's separate terms, conditions, limitations, and claim procedures.

Manufacturer warranties may differ by product and may not cover damage resulting from improper installation, misuse, modification, accident, or other excluded circumstances.

Customers should review the applicable manufacturer's warranty information where available.

11. Refund Limitations

A refund is not guaranteed simply because a return is requested.

Refund eligibility depends on the applicable return requirements, product condition, timing of the request, and any product-specific restrictions.

All States Auto Parts reserves the right to refuse a refund when a product does not satisfy the requirements of this policy.

12. Return Processing

Once a return is received, processing may require reasonable time for receipt, inspection, verification, and approval.

Additional time may be required for the payment provider or financial institution to post an approved refund.

We are not responsible for delays caused by banks, card issuers, payment processors, shipping carriers, or other third parties.

13. Exchanges and Replacements

Depending on product availability and the circumstances of the return, we may offer a replacement or exchange instead of a refund.

Replacement availability is not guaranteed and may depend on inventory, supplier availability, and product compatibility.

14. Contact Us Before Returning an Item

Please contact All States Auto Parts before shipping any product back.

When requesting a return, provide your order number and enough information for us to identify the purchase and evaluate the request.

Return instructions, including the applicable return address and shipping requirements, will be provided when appropriate.

15. Policy Changes

All States Auto Parts reserves the right to modify this Returns & Refunds Policy at any time.

Changes may be made to reflect changes in our products, fulfillment procedures, business practices, or applicable requirements.

The updated policy will be posted on this page with a revised Last Updated date.

16. Contact Us

For questions concerning returns, refunds, damaged products, defective parts, replacements, or warranty claims, please contact All States Auto Parts through the contact information provided on our website:

Website: https://allstatesautoparts.com/

Please include your order number and relevant product details when contacting us about a return or refund.