Frequently Asked Questions

Use the Search by Parts form with your vehicle's year, make, model and the part you need. A specialist confirms exact fitment, price and availability by phone or email before anything is charged.

For used parts we take a small deposit to hold the unit and confirm the order; the balance is due when it ships. New parts are paid at order. Bank wire is available for larger purchases.

We accept Visa, Mastercard, American Express, Discover, PayPal, bank wire and cash at the yard. All card payments run through a PCI-compliant processor.

Yes — as long as the order hasn't shipped. Call within 24 hours of ordering and we'll cancel or adjust at no charge. Special-order or custom parts may carry a restocking fee.

Always. Every quote shows the part price, shipping, tax and any core charge up front, and nothing is charged until you approve it.

We match parts by year, make, model, engine and drivetrain, and verify against the OEM part number before shipping. Provide your VIN and we'll confirm the exact unit.

We cross-check the tag and casting numbers on every unit before it ships. If something still doesn't match, return it within 30 days for a full refund or exchange.

Every engine and transmission is compression- or leak-tested before listing. All parts are covered by our 12-month exchange warranty — if a tested part fails, it's our problem, not yours.

Yes. Send us the VIN and we'll decode it and pull the exact OEM part number so there's no guesswork about fitment.

Yes. We supply genuine OEM new and used parts from factory part numbers — we don't sell aftermarket lookalikes unless you explicitly ask for an economy option.

Most in-stock parts ship within 24 hours of payment. Delivery typically takes 1–5 business days depending on how far the part travels from the yard to your zip.

Freight is calculated per part based on size, weight and distance to your address. The exact figure is always shown in your quote before you commit to anything.

We ship to all 48 contiguous US states as standard. For Alaska, Hawaii and Canada, call us for a custom freight quote before ordering.

Engines, transmissions and other heavy units ship on pallets, shrink-wrapped and strapped. Smaller parts are boxed with foam and cushioning.

Yes. Once your order ships you'll get a tracking link by email and SMS, and our team can check the status for you any time.

You have 30 days to return a part in its original condition with the core intact. Custom orders and electrical units may carry a restocking fee — see our Returns & Refunds policy for details.

If a covered part fails within 12 months, call us and we'll issue an RMA. We'll replace the unit or arrange a repair — you don't deal with the manufacturer.

Report damage within 48 hours of delivery. We handle the carrier claim and send a replacement or issue a refund — you won't be stuck with the claim.

Yes, as long as the unit is unmodified. Bench-tested electrical parts carry the same 12-month warranty as everything else.

If an order includes a core charge, you return the old part within the window listed on your order and we refund the charge once it's received and inspected.

No. We only sell online. Parts are shipped directly to customers.

No. We operate as an online auto parts seller, so parts cannot be inspected or collected at a yard.

Our parts are sourced and processed for online orders. Once your order is confirmed, the part is prepared for shipment.

Our parts are sold online and shipped directly to you. You can have your mechanic inspect the part after delivery if needed.

Our parts specialists are available Monday–Saturday, 8:00 AM–6:00 PM CT. The phone line and online quote forms are answered around the clock.

Call +1 (323) 974-3841, use the contact form, or send a request through the Find My Part widget and we'll get back to you fast.

We operate online, so customers do not visit a physical retail location or salvage yard for purchases.

Quote requests are answered within 30 minutes during business hours, and by the next business day if you message us overnight.