Shipping Policy

Last Updated: September 26, 2026

Welcome to All States Auto Parts. This Shipping Policy explains how we process, ship, and deliver orders placed through our website.

By placing an order with us, you agree to the shipping terms described below.

1. Order Processing

After you place an order, we will review and process your order for fulfillment.

Most orders are processed within 3–5 business days after the order is received. Processing times may vary depending on product availability, supplier processing times, order verification, and other circumstances.

Orders placed on weekends or holidays may begin processing on the next business day.

We may contact you if additional information is required to process your order.

2. Shipping and Delivery

Once your order has been processed, it will be shipped using an appropriate third-party shipping carrier.

Estimated delivery times may vary depending on:

• Product availability

• Shipping destination

• Supplier processing time

• Shipping carrier

• Weather conditions

• Holidays and weekends

• Transportation delays

• Other circumstances outside our reasonable control

Shipping and delivery estimates are provided for informational purposes and are not guaranteed delivery dates.

3. Tracking Information

When available, tracking information may be provided after your order has been shipped.

Tracking information may take some time to become active after the carrier receives the shipment.

If tracking information has not been provided within 6 business days after placing your order, please contact our customer service team.

4. Shipping Delays

Although we make reasonable efforts to process orders promptly, we cannot guarantee delivery by a specific date.

Delays may occur because of circumstances involving third-party carriers, suppliers, weather, transportation disruptions, holidays, incorrect shipping information, or other events outside our control.

All States Auto Parts is not responsible for delays caused by third-party shipping providers once the order has been shipped.

5. Lost or Delayed Shipments

If your tracking information indicates that your package is delayed, please allow the carrier reasonable time to complete delivery.

If an order appears to be lost in transit, contact us with your:

• Order number

• Name used when placing the order

• Shipping address

• Tracking information, if available

We will review the shipment and, where appropriate, work with the shipping carrier or fulfillment partner to investigate the issue.

Any refund or replacement will be handled in accordance with our applicable Returns & Refunds Policy.

6. Damaged Packages or Products

Please inspect your package and products promptly after delivery.

If your package or auto part arrives damaged, please contact us as soon as possible.

To help us investigate the issue, you may be asked to provide:

• Your order number

• Photographs of the damaged package

• Photographs of the damaged product

• Photographs of the shipping label

• A description of the damage

• Any other information reasonably requested by our customer service team

Please retain the original packaging and shipping materials until the matter has been resolved.

After reviewing the information, we will determine the appropriate resolution in accordance with our policies.

7. Incorrect or Incomplete Shipping Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

Please verify your:

• Full name

• Street address

• Apartment, suite, or unit number

• City

• State

• ZIP code

• Phone number

If you discover an error after placing your order, contact us as soon as possible.

We will make reasonable efforts to update shipping information before the order is processed. However, we cannot guarantee that changes can be made after an order has been processed or shipped.

Additional shipping charges may apply if an order must be redirected or reshipped because incorrect or incomplete information was provided.

8. Shipping Restrictions

Certain automotive products may have shipping restrictions based on the product type, destination, carrier requirements, or applicable regulations.

If an item cannot be shipped to the address provided, we may contact you regarding available options.

9. Multiple Items in One Order

If an order contains multiple products, the items may be shipped separately depending on product availability, supplier location, fulfillment requirements, or shipping arrangements.

You may therefore receive multiple packages for a single order.

Additional tracking information may be provided when separate shipments are used.

10. Order Cancellation

If you need to cancel an order, please contact us as soon as possible after placing the order.

Cancellation requests are subject to the status of your order.

Once an order has been processed, shipped, or transferred to a supplier or fulfillment partner, cancellation may no longer be possible.

If the order cannot be canceled, you may need to follow the applicable return process described in our Returns & Refunds Policy.

11. Delivery Address

Orders will be shipped to the delivery address provided during checkout.

We are not responsible for delivery problems resulting from an incorrect, incomplete, or outdated address supplied by the customer.

If a package is returned to us because it could not be delivered, additional shipping charges may apply for reshipment.

12. Third-Party Shipping Providers

We may use third-party shipping carriers and fulfillment partners to deliver orders.

Once a package has been transferred to a shipping carrier, delivery is subject to the carrier's policies, procedures, schedules, and operating conditions.

All States Auto Parts does not control the operations of third-party carriers and cannot guarantee carrier delivery times.

13. Returns and Refunds

Shipping-related issues involving returns, exchanges, refunds, or replacement products are subject to our applicable Returns & Refunds Policy.

Customers should review that policy before returning a product.

14. Contact Us

If you have questions about your order, shipping status, tracking information, delivery, damaged products, or other shipping-related matters, please contact All States Auto Parts through the contact information provided on our website.

When contacting us about an order, please include your order number so that we can assist you more efficiently.

15. Changes to This Shipping Policy

All States Auto Parts reserves the right to update or modify this Shipping Policy at any time.

Any changes will be posted on this page and will become effective when published.

We encourage customers to review this page periodically for the most current shipping information.